Shipping policy

If no resize, pieces will be shipped out within 2 business days of receiving your order, if with a resize, pieces will be shipped out 3-5 business days from order placed (excluding weekends and holidays). Shipping time is 3-5 business days. If an item in your order cannot be shipped on time, we will notify you and will notify you when the item is ready to ship. Therefore, orders may be split into separate shipments at no additional charge, and items ordered together may not ship on the same day.

 

  

 SHIPPING STATUS:

Simply log into your account and click “My Orders” to view your order status. Please submit a ticket to us within 6 months of the shipment date, if the package does not arrive on time. Our representative will contact you within 24 hours. Note: We will not accept overdue requests. 

 

Shipping Rates & Times:

US region:

- Free shipping for all orders shipped within the United States

International Shipping Only:

- Free shipping internationally for orders above $500.00

- International Orders valued from $200-$500 will incur a $9.00 shipping charge; International Orders below $200 will incur a $19.00 shipping charge.

Non-Shippable Addresses:

We do not ship to P.O. Boxes or APO/FPO addresses currently. Please provide us with a detailed and valid physical shipping address at the time of placing your orders.

 

International Shipping Fees:

We do not pay for import taxes, customs duties, and/or fees imposed by the destination country. 

US Shipping

We use UPS 3 day select, USPS priority mail,  DHL 3 day express delivery for shipments to the US

 

International Shipping

We use DHL 3-5 day express delivery for shipments to the CANADA,MEXICO, and EUROPE.

Package Lost 

We will investigate the case, locate the tracer on delivery truck and contact local authority ( police department) if a lost case happened. 

Package loss needs to be filed within 30 days after delivery, according to our carrier, delivery after 30 days of delivery will not be able to open a claim or issue a refund.

We will refund in full as store credit if the investigation shows " lost". We will not be able to help further if the investigation shows" delivered".